Privacy Policy

VeilForge Intelligence ("VeilForge", "we", "us") is an operational planning and intelligence platform for SIA-licensed Close Protection professionals and security agencies operating in the United Kingdom. VeilForge is provided by VeilForge Intelligence Ltd, a company registered in England and Wales (company number 17491260) with its registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, accessible at veilforge.co.uk.

Account information: name, email address, role (e.g. Field Operator, Operator, Agency), organisation, and login credentials.

Operational data you or your organisation enter into the platform, which may include:

• Risk assessments, mission briefs, and advance work reports
• Details of protected persons ("principals"), including itineraries and profile information you choose to record
• Venue information, including addresses, access details, and site-specific security notes
• Location data, including What3Words references you enter for muster points, hard cover, and hospital routing
• Photographs uploaded as part of advance work or venue records
• Team member and contractor details, including vetting and certification records
• Schedules, debrief reports, and cost records
• Messages sent between users within the platform
• Threat alerts and related notes

Technical and usage data: device information, push notification tokens (used to deliver alerts to the mobile app), IP address, and audit logs of actions taken within the platform (who did what, and when), which we keep for accountability and security purposes.

Payment information: subscription and billing details are handled directly by our payment processor, Stripe. We do not store your card details ourselves.

We use the data described above to:

• Provide the core functionality of the platform (risk assessments, briefings, scheduling, messaging, etc.)
• Operate the mobile app's push notification features
• Maintain an audit trail for security and accountability
• Communicate with you about your account or subscription
• Improve and maintain the platform

We do not sell your data, and we do not use the operational data you enter (risk assessments, principal details, venue information, etc.) for advertising or marketing purposes.

We process your data on the basis of:

• Contract — to provide the service you've signed up for
• Legitimate interests — for security, audit logging, and service improvement
• Consent — where you've explicitly opted in, such as to notification preferences

VeilForge is built on Base44, a third-party application platform. This means data may be processed and stored on servers operated by Base44 and its infrastructure providers, which may be located outside the United Kingdom, including in the United States. Where data is transferred outside the UK, we rely on appropriate safeguards as required by UK data protection law.

• Base44 — our application hosting and backend platform
• Stripe — payment processing
• OneSignal — push notification delivery to the mobile app
• Google Maps / What3Words — location and mapping features
• data.police.uk — publicly available UK crime statistics, used for informational purposes (this is public data; no personal data is sent to this source)

We do not share your operational data with these providers beyond what is technically necessary for them to provide their service to us.

We retain data for as long as your account is active, plus a limited period afterward as required for legitimate business or legal purposes. VeilForge operates an automated data retention process that removes eligible data after a set period; ask your organisation administrator or contact us for specifics relevant to your account.

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data, subject to our legitimate retention needs (e.g. audit records)
• Object to or restrict certain processing
• Data portability, where technically feasible
• Complain to the Information Commissioner's Office (ICO) if you believe your data has been mishandled

To exercise these rights, contact legal@veilforge.co.uk.

To request deletion of your VeilForge account and associated personal data, email legal@veilforge.co.uk from the email address associated with your account, with the subject line "Account Deletion Request."

We will delete your account and personal data within 30 days of a verified request. Certain records — such as audit logs required for security and accountability purposes, or data your organisation's administrator is required to retain — may be kept for a limited additional period as permitted by law, even after your personal account is deleted.

We take reasonable technical and organisational measures to protect your data, including access controls tied to user roles, audit logging, and secure hosting infrastructure. No system is completely secure, and we cannot guarantee absolute security.

VeilForge is a professional tool intended for use by adults working in the security industry. It is not directed at, and should not be used by, children.

We may update this policy as VeilForge develops. We'll update the "last updated" date above when we do. Material changes will be communicated to registered users.

For any questions about this policy or how your data is handled, contact:

legal@veilforge.co.uk